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Forwarding an email fails to go

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DaveWT
Posts: 208
Joined: Mon Nov 23, 2015 11:50 pm

Forwarding an email fails to go

Postby DaveWT » Thu Jan 03, 2019 11:09 pm

Looks like my day for email questions...

I received an email from travelling friends (on my Telus email account) and wished to forward it to my wife (also on a Telus email account.) She never received it. I forwarded it to her a second time but she failed to receive that one either. Both copies show up in my Sent folder as if they went.

I then sent forwarded four random emails from each of my email accounts to her, and she received all four.

The only difference I can see is that the failed (to get to her) email was initially sent to a group of 30 people (the sender failed to use BCC) including myself.

Could that be the reason I can't forward it? But if so why would Telus deliver it to me but then refuse to let me forward it to another Telus customer.

Dave
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chas_m
Posts: 345
Joined: Sun Nov 22, 2015 3:26 pm

Re: Forwarding an email fails to go

Postby chas_m » Sun Jan 06, 2019 12:29 pm

Have you tried the “redirect” command instead?

Or editing the other recents out of the forward?
DaveWT
Posts: 208
Joined: Mon Nov 23, 2015 11:50 pm

Re: Forwarding an email fails to go

Postby DaveWT » Sun Jan 06, 2019 10:44 pm

Thanks Chas,

I wasn't familiar with redirect and had to go looking to find it in Mail. How does it differ from forwarding an email?
I haven't tried it, but may try it as a test.

I did try forwarding it again, this time just editing out the 30 recipients that were listed as the email was received. That time the email reached my wife without problem.

Can I assume that even though Telus was willing to send me the original email with 30 recipients listed, it may be some privacy policy that made them stop letting me forward it with all those names listed?
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chas_m
Posts: 345
Joined: Sun Nov 22, 2015 3:26 pm

Re: Forwarding an email fails to go

Postby chas_m » Mon Jan 14, 2019 9:05 pm

DaveWT wrote:I wasn't familiar with redirect and had to go looking to find it in Mail. How does it differ from forwarding an email?


Forwarding an email shows the recipient that it has been forwarded (the original message is all on the "quoted" level, etc.

Redirect re-sends the email as though it had never come to you in the first place, ie the original message as originally formatted.

I did try forwarding it again, this time just editing out the 30 recipients that were listed as the email was received. That time the email reached my wife without problem.

Can I assume that even though Telus was willing to send me the original email with 30 recipients listed, it may be some privacy policy that made them stop letting me forward it with all those names listed?


I think so, yes.

Cheers
Chas

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