Telus mail migration

DaveS

Well-Known Member
Just wondering if any members who had Telus mail accounts and have migrated to Google, as is required now, have been successful in getting Apple Mail to work. There was no problem with my iPhone. Mail appears as it should there, but so far Mail on my Mac won't work. Webmail is the only option.
 

chas_m

Well-Known Member
I’m not a Telus customer but I have done this for dozens of clients.

The “trick” is to add it as a Google account, but set it up as (name)@relus.net.
 

DaveS

Well-Known Member
Thanks, but that was done. It says the account is offline, and I can find no way to change that.Screen Shot 2021-01-22 at 11.22.15 AM.png
 

DaveS

Well-Known Member
This issue has now been resolved. I called Apple support to help with not being able to send mail with my icloud account, unrelated to the migration from Telus, and in both cases deleting the account and then adding it again fixed the problem.
 
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