App Store won't let me open an app

krakatoa

Member
The App Store won't let me open 1Password, instead asking me to enter an old Apple ID.
Control-click in Finder brings up the same message. Subscribed directly from 1Password, not he App Store.
Have I been hacked? Or is this a glitch?
I'm running Sierra.
 

DaveWT

Well-Known Member
If you didn't get 1Password from the App Store then you shouldn't expect to open it from there. (Often the features of an app in the App Store may differ slightly from that app bought directly from the developer). If you obtained 1Password from 1password.com or agile bits.com (which will redirect you to 1password.com as they are the developer) then you should try to open it using the password you did set up. If you can't remember what the password is, you might try contacting the developer directly. https://support.1password.com/forgot-account-password/
 

krakatoa

Member
Bought the app directly from the developer. The App Store won't allow me to get to the login page at all.
1Password isupport is as nonplussed as I am.
 

DaveWT

Well-Known Member
Sorry, I may be missing something. I don't see why the App Store is involved at all. If you bought 1Password directly from the developer it should be installed in the applications folder. Possibly the very first app there. So if you double click on its icon there, what happens?
 

krakatoa

Member
After a double click the popup 'Sign ib to use this appli9cagtion on this computer' comes up. Same with a control-click
(according to Apple support, this shoulod bypass the App Store).
 

krakatoa

Member
Double click pops up 'Sign in to use this application on this computer'. Same with comntor-click in Finder.
 

chas_m

Well-Known Member
I’m not sure why you’re not understanding what Dave is saying.

It seems like you are trying to use the App Store version of 1Password. This won’t work.

Uninstall (not just remove) all copies of 1Password you presently have.
Download the app DIRECTLY from the 1Password website.
 

chas_m

Well-Known Member
It didn't. You either went to, or were redirected to, the App Store when you tried to download the program.

I just checked this by trying to download 1Password directly from the company's site, and I was able to with no App Store involved.
 

krakatoa

Member
Probably what happened: 1Password and App Store are next to another on the Launchpad, so guess I clicked on the App Store .con...
Instead...
Thanks, chas_m
 
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