Default Login

[tfindlay]

Whenever a friend of mine goes to login to her account on eHealth the information that is autofilled is her husband's. They both have accounts but on her own computer she would like to have her info come up automatically rather than his. Any suggestions?

 

[chas_m]

Assuming this in on a Mac, she can simply delete his login info when it auto-fills, and put in her own information. She’ll be asked if she wants to save that information to keychain, and she should say “yes.” The next time she arrives on that page, the Mac will offer a choice of which login to use.

If she’d like to remove his login information altogether, just open Keychain Assistant, look up the website, find the entry with his information on it, and delete that entry, leaving only the new one. Please make SURE that he has his login information for that site available and working on his computer before deleting his keychain entry.

 

[tfindlay]

Assuming this in on a Mac, she can simply delete his login info when it auto-fills, and put in her own information. She’ll be asked if she wants to save that information to keychain, and she should say “yes.” The next time she arrives on that page, the Mac will offer a choice of which login to use.

We tried this but it still reverted to her husband's info it she logged out and tried to login again. I should mention she is using Chrome for her browser in case this makes a difference.

I think she would like to remove his login altogether so the Keychain idea should be the final solution. I will make sure she keeps a record of his login info.

Thanks Chas!

 

[chas_m]

Ah! The vital piece of missing information comes to light!

The problem lies with the Chrome browser. Google, as you know, must know all the things, and so it stores logins within Chrome -- separate from Apple's browser-independent keychain (which sometimes manifests as seeing a "Do you want to save this password" sort of dialogue twice!). To remove the old login, you'll need to dig around in Chrome's settings to figure out where the browser-saved logins are and remove the "bad" information from there.

 

[tfindlay]

The problem lies with the Chrome browser. Google, as you know, must know all the things, and so it stores logins within Chrome -- separate from Apple's browser-independent keychain (which sometimes manifests as seeing a "Do you want to save this password" sort of dialogue twice!). To remove the old login, you'll need to dig around in Chrome's settings to figure out where the browser-saved logins are and remove the "bad" information from there.

Thanks Chas. I sent this along to her. I also recommended that she simply use Safari in order to avoid these kinds of problems.

 

[chas_m]

Chrome is a perfectly good browser (apart from all the Google-tracking it does) but there's really no good reason to use it unless you plan on loading up a bunch of browser extensions that Safari doesn't yet have (and Chromium, a version of Chrome that strips out the Google data-mining, is a great option if that is the case). It's perfectly okay to have a second browser around for troubleshooting, like Firefox or Edge or Chromium.