Email password

DaveS

Well-Known Member
That problem was solved. Both email accounts are working on the iPhone. Now I just need to get Mail on my MBP working with Telus again. Webmail and my .me account are fine, but I changed the password for mail with Telus, and haven't managed to get Mail to recognize it.
 

chas_m

Well-Known Member
DaveS":27by6iro said:
I forgot to add the message I get when I try to change the password.

Screen Shot 2019-05-02 at 9.09.47 AM.png
That looks like a possible corrupted keychain file. If it works fine when you use a web browser to access the webmail, my suggestion would be to delete the Telus Mail Keychain entry (using Keychain Assistant) and then re-enter the password I to your Mail preferences for Telus. Let us know if that works.
 

DaveWT

Well-Known Member
Another suggestion:

My Telus mail sometimes stops working. In these cases I am prompted to go to System Preferences > Internet Accounts and when I click on the email account that stops working (sidebar on the left) it prompts me to re-enter the email account password.
Once I have done that, things return to normal.

Dave Teece
 

DaveS

Well-Known Member
Thanks for the replies. I had tried what Dave Teece suggested and that did not work. As to the suggestion by Chas, there is no Telus mail entry in the Keychain. The Telus entry there is just the one for the general account I have. There's got to be a way to reset the password. I'll try contacting Telus next.

Dave
 

DaveS

Well-Known Member
I was just now able to resolve this issue. I finally found what I needed in the keychain.

Dave
 
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