Surprise! Fujitsu Releases 64-Bit ScanSnap Manager for Older Scanners

posted in: August 2020 | 0
26 comments

Many of you have been following our coverage of Fujitsu’s decision to effectively drop support for some of its older but still popular ScanSnap scanners by not updating the ScanSnap Manager software to 64-bit so it could run in macOS 10.15 Catalina. To keep those scanners off the trash heap, we evaluated and reported on some third-party solutions that will keep them running under Catalina, including VueScan (see “VueScan: Not the ScanSnap Replacement You’re Looking For,” 2 December 2019) and ExactScan (see “ExactScan Might Be the ScanSnap Replacement You Need,” 6 May 2020). Neither was perfect, but they got the job done.

A Stunning Announcement

A few weeks back, TidBITS reader Stephen Miller shared the shocking observation that Fujitsu had updated ScanSnap Manager to V7, with the company saying “We’ll soon be making ScanSnap Manager available for the new iX1500, as well as for earlier models.”

A quick check of the specifications in Fujitsu’s announcement showed that ScanSnap Manager V7 works in macOS 10.12.4 Sierra and later, including Catalina, and the “earlier models” include the S1500, S1500M, and the S1300 that I’ve been using for many years.

ScanSnap Manager V7 Test Drive

Still in a state of shock, I went to the ScanSnap Manager V7 download page and fetched a copy for my S1300 to see if it really did work under Catalina in the same way it did in prior macOS versions.

ScanSnap Manager V7

Amazingly, it does work. And it’s almost indistinguishable from its previous 32-bit incarnation. But let me share a few observations:

  • ScanSnap Manager V7 remembered only two of my profiles, and reset their destination folders back to Pictures. I set the folder and changed the application to None (Scan to File), and it’s back to working as expected. Why it forgot the destination folders and remembered only two of the eight profiles I defined is a mystery.
  • Scan to Photos worked instantly, as expected, as did Scan to Email and Scan to Print.
  • The pretty icons in the Dock pop-up menu for profile selection that were present in the 32-bit app are gone, so now you have a plainer look.
    ScanSnap Manager Dock menus in Mojave and Catalina
    ScanSnap Manager Dock pop-up menu in Mojave (left) and Catalina (right)

On the download page, Fujitsu added a comment about a few features in the 6.x (32-bit) versions that are not yet in the V7 (64-bit) version:

Cloud linkage (*1), ScanSnap Page Merger, or [sic] Searchable PDF Converter, which are available with ScanSnap Manager V6.3 or earlier, are not available with ScanSnap Manager V7.0L20 for Mac. (They will be available in a later update.)

(*1) Cloud linkage functions: Scan to Dropbox, Scan to Evernote (Document), Scan to Evernote (Note), Scan to Google Drive, Scan to Salesforce Chatter, Scan to SugarSync

I’m not sure what the Searchable PDF Converter is, but it must not be the essential Convert to Searchable PDF feature that still has a checkbox in V7. I tested the latter just now in V7 and confirmed that Spotlight finds the document by searching for some of its content.

Although I haven’t done a comprehensive analysis, my takeaway is that all my key workflows still work, and all the features I remember seeing in ScanSnap Manager still appear to be there. It seems too good to be true, but it is.

Why Did Fujitsu Change Its Mind?

To me, this is the big question. Fujitsu announced it wouldn’t support Catalina well over a year ago, and many ScanSnap owners have already gone through the Five Stages of Grief and resolved to buy either a new scanner or one of the third-party software solutions I previously mentioned. In all likelihood, many have already done so.

One possible explanation is that the series of TidBITS articles on this topic and those from elsewhere on the Web may have resulted in enough negative press to get Fujitsu’s attention.

But another factor may have weighed more heavily in the decision. Lots of people have been complaining about ScanSnap Home, the 64-bit software that replaced ScanSnap Manager. Complaints center around its lack of features in comparison to the older ScanSnap Manager. Fujitsu has been saying that it would gradually update ScanSnap Home with the features that people missed from ScanSnap Manager. Perhaps that effort was later determined to be greater than just porting ScanSnap Manager to 64-bit.

I contacted Fujitsu to ask why the company made this move, and I received the following explanation (which I reproduce faithfully, errors and all):

Dear Valued Customer,

Thank you for contacting Fujitsu.  The newly release ScanSnap Manager software was released for those customer who upgraded to the new iX1500 as well as customers who did not want to use ScanSnap Home but rather wanted use ScanSnap Manager again for scanning.  We do not guarantee previous model scanners will work with the newly release ScanSnap Manager as well as there is no support for scanners not supported officially under OS Catalina.

Kind Regards,

Coreena, C.

Fujitsu Computer Products of America

The reply does provide some insight, suggesting that providing a solid software solution for the company’s new, higher-end iX1500 model may also have been a driving force behind exhuming ScanSnap Manager from its 32-bit grave. Support for older ScanSnap models, like my S1300, may have been a secondary motivation, or just a welcome side-effect of that process.

Curious about the comment that “there is no support for scanners not supported officially under OS Catalina,” I checked the S1300’s compatibility status, and sure enough, the S1300 is now listed as compatible with Catalina.

Interestingly, a TidBITS reader found that ScanSnap Manager V7 worked with his older ScanSnap S300M though it’s not listed as being compatible. So it’s worth giving the new ScanSnap Manager a try even if your older ScanSnap scanner isn’t explicitly included in the compatibilitylist.

All’s Well That Ends Well?

This is fantastic news for ScanSnap owners, especially those who have not already purchased a new scanner or new software. I have copies of VueScan and ExactScan, but I’m just going to use ScanSnap Manager V7 under Catalina. I do miss the scan-on-insert feature those third-party products offered but not enough to switch from the familiar, seamless experience provided by Fujitsu’s native solution.

If you have a previously orphaned ScanSnap scanner, please try ScanSnap Manager V7 out for yourself