purchased movie played on apple tv keeps on stopping after one minute

Jeannie

Member
Yesterday the purchased movie played well on my apple tv. Today it is only playing 1 minute into a scene and then it stops. The screen goes black and stays black. This happens for all scenes. When playing from the beginning of the movie there is a constant rebuffering of the movie...extremely annoying . My mac is new and el capitan is the operating system
 

chas_m

Well-Known Member
Jeannie":341betj6 said:
Yesterday the purchased movie played well on my apple tv. Today it is only playing 1 minute into a scene and then it stops. The screen goes black and stays black. This happens for all scenes. When playing from the beginning of the movie there is a constant rebuffering of the movie...extremely annoying . My mac is new and el capitan is the operating system
It sounds like the movie has not finished downloading. Did you buy it directly from the Apple TV, or from another machine? Which Apple TV do you have (the third-generation one, or the latest one)? If the former, it always has to stream -- and Apple's Mac App Store servers appear to be extremely bogged down at the moment, I wonder if the Apple TV streaming service could have something to do with that?
 

rickatk

New Member
Try logging out then back in to iTunes store in your Apple TV.
Apple TV> Settings> iTunes Store> Apple IDs
That has worked for me.
 
Top