Mail question in El Capitan

[chosin]

I just upgraded, finally my iMac to El Capitan. In my previous OS I had set up rules for all my mailboxes and now I am confused as to why some emails that are suppose to go into a certain mailbox go into the In Box and not the one that was set up for it. Could it have something to do with the fact that I have an iPhone and iPad and sometimes write emails from them?
Thanks for any suggestions. Judi

 

[DaveWT]

Assuming you are using Apple's Mail, you might just have a look in Mail's Preferences > Rules. Are the rules still listed there?

If so select one and hit the "Edit" button (you can cancel out later without changing anything) and see if the rule is still set up the way you think.

I wouldn't think sending emails from your iPhone or iPad would have a bearing as I assume it is the emails you receive (in Mail on the Mac) that you want directed by your rules.

 

[chosin]

The rules are set up as I want and didn't change in the upgrade. What I meant is that the replies coming in from emails that were perhaps sent from my iPhone or iPad maybe are the ones that just go into the In Box and if so how would I get them to go into their correct mailbox? Sometimes an email will go into the designated mailbox and I think it might have been sent from the desktop. I will try and pay more attention to where the emails are sent from and their behaviors. I send a lot so am not always sure where they were sent from. Again thanks for your help. Judi

 

[DaveWT]

I trust that your Contacts are synced between the Mac and the iOS devices so that the details of each person is identical whether you start on the Mac or one of your iOS devices.

Otherwise how the sender shows up could possibly trip up the rules.

 

[chosin]

Being just new to El Capitan and coming from Snow Leopard I am noticing that there is a triangle beside the Sent folder and when clicked on you see On My Mac and then Chosinpottery. I am thinking that when I send from my phone or iPad that it would be sent from Chosinpottery and when I send from my desktop it shows as On My Mac and that is why the rules aren't applying to some of the incoming emails. I have a domain so I think that is what is confusing things. Am I correct?

 

[DaveWT]

Yes, Judi, I would think that is what is doing it. When you click on those little triangles beside each mailbox (inbox, sent, trash etc.) the triangle rotates to point downward and reveals each different email account that Mail is handling.

If you go to Mail's Preferences and click on "Accounts" it should show the same accounts. Then by selecting each one in turn, the area to the right will show what email address it has registered for each account. (which can be different or the same as the account name.

You may have other folders that you created and have moved stuff from, say, the inbox to one of these folders. Those folders are "On My Mac" and if you delete something from one of those folders it will end up in an "On My Mac" trash folder that will be seen after you rotate the little triangle beside the Trash heading in the sidebar.

 

[chas_m]

You guys have figured it out without me, but just to clarify: the reason this is happening is probably because the incoming email is not being sent to the domain name specified in the "rule" you set up. In other words, if the rule specifies that one of the conditions is that the incoming email has the recipient as your "chosinpottery" domain, then any email you wrote from the iPad that uses, for example, your personal or Shaw/Bell/Telus account, any reply would be sent to that account -- and the rule may not being applied to that account.

Shorter version: you probably need to either pay more attention to what email address you're sending out when you write emails on the iPad (the default will be the iCloud account unless you change the preference), or tinker with the wording of the rule so that it "catches" everything it should.